INTRODUCTION
Welcome to Baito. By accessing or using our mobile application you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree with any part of these Terms, you should not use our application.
These Terms are between you and Baito — Sushi & Asian Bites, Smouha, Alexandria, Egypt.
ACCOUNT REGISTRATION
To use our services you need an account. You agree to provide accurate, current and complete information and to keep it up to date.
Your account is tied to your mobile number. You are responsible for keeping access to that number and to the one-time codes we send, and for all activity under your account.
One person, one account. Staff accounts — driver, waiter, manager — are issued by Baito, remain ours, must not be shared, and end when employment ends.
USE OF SERVICES
You agree to use our services only for lawful purposes and in accordance with these Terms. You must not use the app in any way that breaks any applicable law or regulation.
You must not place fake or abusive orders, attempt to obtain points you have not earned, copy or reuse another person's QR or reward code, or interfere with the proper working of the application or our servers.
Abuse or threats towards our staff or drivers will result in the account being closed.
ORDERS AND PAYMENTS
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order — for example if an item has run out, the address is outside our delivery area, or we cannot reach you.
Prices are in Egyptian Pounds, include VAT where it applies, and are subject to change without notice. The delivery fee is shown before you confirm.
Payment must be made through the methods offered in the app. You agree to pay all charges incurred under your account at the prices in effect when they are incurred.
Photographs of dishes are illustrative; presentation may vary.
ALLERGIES AND FOOD SAFETY
Our kitchen handles fish, shellfish, sesame, soy, gluten, egg, dairy and nuts, and the same surfaces, oil and utensils are used across the menu. We cannot guarantee that any dish is free of any allergen.
If you have a serious allergy, please call the restaurant before ordering rather than relying on a note added to an order.
DELIVERY AND PICKUP
Delivery times shown in the app are estimates and are not guaranteed. We make reasonable efforts to deliver within the estimate, and we are not responsible for delays caused by circumstances beyond our control.
For pickup orders, please collect your order within the time given.
REFUNDS AND CANCELLATIONS
You can cancel free of charge until the kitchen begins preparing your order. After that, cancellation is at the restaurant's discretion, because the food is being made.
If your order arrives wrong, incomplete or in poor condition, tell us within 24 hours and we will put it right. If an order never arrives, tell us within 2 hours of the estimated delivery time.
Approved refunds are returned by the method you paid with. Cash orders are refunded in cash or as credit, by arrangement. Card refunds, where card payment is used, are processed within 7 to 14 business days.
POINTS AND REWARDS
You earn 1 point for every 1 EGP you actually pay for food, whether you order in the app or eat in and have a waiter scan your code. Delivery fees, VAT and any amount covered by a reward do not earn points.
Points have no cash value, cannot be sold or transferred, and exist only within Baito.
Redeeming a reward spends the points immediately. A reward claimed for collection in the restaurant can be cancelled, and the points returned, at any time before a waiter hands it over.
We may correct or remove points obtained through error, fraud or abuse. If an order is cancelled or refunded, the points it earned are taken back and any points spent on it are returned.
We may change which rewards are offered and what they cost. Points already in your account are not removed by such a change. Closing an account forfeits any unspent points.
USER CONTENT AND CONDUCT
You may add text to an order, such as delivery instructions or a special request for a dish. You retain ownership of what you write, and grant us permission to use it to fulfil your order.
You agree not to submit content that is unlawful, threatening, abusive, defamatory or otherwise objectionable.
INTELLECTUAL PROPERTY RIGHTS
The app and its original content, features and functionality are owned by Baito and protected by copyright, trademark and other intellectual property laws. You may not copy, modify, distribute, sell or lease any part of our services without our prior written consent.
PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our Privacy Policy explains how we collect, use and protect your personal information. By using the app you consent to that collection and use.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Baito shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of, or inability to use, the app or services. Our total liability shall not exceed the amount paid by you for the order in question.
Nothing in these Terms excludes liability that cannot be excluded by law, including for death or personal injury caused by our negligence or for unsafe food, and nothing removes rights you have under Egyptian consumer law.
MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. We will notify you by posting the new Terms here and updating the "Last updated" date. Continued use of the app after a change constitutes acceptance of the updated Terms.
GOVERNING LAW
These Terms are governed by the laws of the Arab Republic of Egypt, and the courts of Alexandria have jurisdiction.
CONTACT INFORMATION
If you have any questions about these Terms, contact us at shinawymalek@gmail.com, or write to Baito — Sushi & Asian Bites, Smouha, Alexandria, Egypt.